Service employee

Service employee

We're at your service

We place a high priority on direct, comprehensive service and support to ensure that everything runs smoothly with your system - from installation to commissioning and throughout your production operation. KOLBUS provides this high level of support - worldwide, online and on-site - through a network of experienced service technicians and your contacts in our subsidiaries and sales offices.
We started working on open source, fully compatible control platforms 25 years ago. Just as you can use KOLBUS 3-60 Assist to efficiently integrate your KOLBUS system into your workflow, you can also maintain a continuous link to our service teams and resources.

Service employees

More Services

Installation and commissioning of machines and machine lines

  • Production assistance/Optimisation of machines


  • Inspection service and detailed machine checklists with condition reports and productivity analysis
  • Tailor-made inspection contracts for preventive maintenance
  • Original KOLBUS spare parts

Information and Training

  • Tests with special materials
  • Demo productions with special materials with the customer

Training at KOLBUS

  • Training sessions for technicians and users

Remote Diagnostics

You're assured of optimal 24/7 service and support through KOLBUS Remote Service. You'll get support with maintenance and process optimisation for your networked KOLBUS machines and systems.

Our security measures (e.g. VPN) protect the security of your systems and networks.
 Cut your maintenance costs and increase your flexibility and productivity in the long term.

During the warranty period, our Service KOLBUS Remote Diagnostics is available to you for free. Thereafter you have the option of extending the support with a service contract.

KOLBUS 360 Assist

Do you want to protect your production from unexpected breakdowns? Would you also like to receive fast and competent support from Kolbus experts around the clock for general questions?

Then benefit from our 24/7 Remote Service offer 360 Assist and save a lot of time and money. The product combines the high security requirements of online access with supporting additional functions for your machine operators. 

This includes:

  • Integrated chat function with text, image, and video conferencing
  • Targeted exchange with our service staff 
  • Access to digital operating manuals and spare parts online catalogue

Remote Support

Immediate worldwide machine access combined with expert support optimally secures your production process and enables maximum machine availability at minimum cost.
Are you interested in our Remote Support Solution 360 Assist or do you need further information?

Contact us, we will be pleased to advise you!
Information (PDF Service request: Internet Specifications) 

Emergency technical support only: Service Center +49 5771 71-674

Monday to Friday 7.00 to 16.00 CET

• Telephone technical support

• Technical field service

• Short-term technician support

Outside office hours you can contact us at the following telephone numbers

For emergency technical support only +49 5771 71-188

For Emergency spare parts only +49 5771 71-187

You can also contact your local sales representative for 24-hour service.
Here you will find international service support from KOLBUS contacts worldwide.


Spare Parts Sale

Original Spare Parts Worldwide

Our spare parts sales department offers you competent support and advice and is available 24 hours a day, 365 days a year. High and fast availability of spare parts is our top priority. You can order spare parts for your KOLBUS machines conveniently by e-mail directly from your local spare parts sales representative.

  • Worldwide shipping service within 24 hours
  • Spare parts advice: stock optimisation, wear part kits
  • Spare parts for system components
  • Exclusive offer: KOLBUS proven parts at special conditions
  • Spare parts customised product on request

Spare parts sales: Monday to Friday | 7:00 to 16:00 CET

Email sev(at)
In urgent cases you can reach us outside normal business hours via the hotline.

Contact worldwide

Do you need assistance? Contact your local service partner.